Delivery Information
At Designer Furniture Company, we understand that receiving your furniture safely and conveniently is an important part of your purchase. We work with trusted delivery partners experienced in handling furniture, lighting and other fragile or oversized items.
UK Delivery
We offer delivery to most UK mainland addresses. The delivery service available will depend on the size, weight and location of the item.
Delivery charges, where applicable, will be displayed at checkout or confirmed with you before your order is processed. Some remote areas and non-mainland destinations may require an additional charge.
If we are unable to deliver to your postcode using our standard service, we will contact you before dispatch to discuss the available options and any additional cost.
Delivery Times
The estimated delivery time is shown on each product page. These times vary depending on whether the item is:
In stock
Available from a supplier
On pre-order
Made to order or customised
In-stock items are normally prepared for dispatch as soon as possible. Pre-order, supplier-stocked and made-to-order products will have longer lead times.
All delivery dates and lead times are estimates unless we expressly confirm a fixed delivery date in writing. Occasionally, delays can occur due to circumstances outside our reasonable control, including supplier, manufacturing, customs or transport delays. If this happens, we will keep you informed.
Under UK distance-selling rules, goods should normally be delivered within 30 days unless a different delivery period has been agreed with the customer. Longer lead times displayed on a product page and accepted when ordering form part of that agreement. GOV.UK guidance
Arranging Your Delivery
Once your order is ready, we or our delivery partner will contact you to arrange or confirm delivery.
Depending on the delivery service, you may receive:
A confirmed delivery date
An estimated time window
Tracking information
A telephone call before arrival
Someone responsible must be present at the delivery address to receive and sign for the order. Please do not arrange installers, remove existing furniture or make other dependent arrangements until your delivery date has been confirmed.
Standard Furniture Delivery
Unless otherwise stated or agreed in writing, standard delivery is made to a safe and accessible ground-floor entrance.
Standard delivery may not include:
Delivery to an upper floor
Carrying furniture into a specific room
Assembly or installation
Removal of packaging
Removal or disposal of existing furniture
For larger or heavier items, the recipient may be asked to provide reasonable assistance where it is safe to do so. If this will not be possible, please contact us before ordering so that we can advise whether an enhanced delivery service is available.
Enhanced and White-Glove Delivery
An enhanced or white-glove delivery service may be available for selected products and locations for an additional charge.
Depending on the service booked, this may include delivery to a room of choice, unpacking, basic assembly and removal of packaging. The exact service and price will be confirmed before delivery.
Installation of wall-mounted furniture, lighting, mirrors or electrical products is not included unless specifically agreed in writing. Electrical products must be installed by a suitably qualified professional.
Access Requirements
Before ordering, please check that the product will fit through all doorways, corridors, staircases, lifts and other access points.
Please also tell us before delivery about:
Narrow roads or restricted vehicle access
Parking or loading restrictions
Stairs, lifts or upper-floor delivery
Narrow entrances, hallways or internal doors
Building access times or concierge requirements
Any other condition that may affect safe delivery
Product dimensions are provided on the relevant product page. If you are unsure whether an item will fit, please contact us before placing your order.
If delivery cannot be completed because the item does not fit or because access information was not provided, the order may be returned to our warehouse. Reasonable return, storage and redelivery charges may then apply.
Missed or Failed Deliveries
If no one is available to accept an arranged delivery, or if delivery cannot be completed due to unsuitable or undisclosed access conditions, a redelivery charge may apply.
If you need to change an arranged delivery date, please contact us as early as possible. Changes made after an order has been dispatched or allocated to a delivery route may incur a reasonable charge.
Checking Your Order
Please inspect the packaging and the condition of your order as soon as reasonably possible after delivery.
If you notice visible damage, please record it on the delivery note where possible. Photographs of the packaging, shipping label and affected area will help us investigate and resolve the matter quickly.
Please contact us promptly with:
Your order number
A description of the problem
Photographs or video showing the item and packaging
Signing a delivery note does not remove your statutory rights. Where Designer Furniture Company arranges delivery to a consumer, the goods generally remain our responsibility until they are received by the customer or their authorised representative.
Delivery to a Different Address
We may be able to deliver to an address different from the billing address. For security reasons, additional verification may be required before dispatch.
Please ensure that the recipient has been informed and that someone will be available to accept the order.
Trade Deliveries
Trade orders may be delivered to commercial premises, project sites or directly to a trade customer’s client, subject to prior agreement.
Trade customers are responsible for providing accurate access information and ensuring that an authorised representative is present to receive the order. Project-specific delivery, handling, timed delivery or installation requirements must be agreed and quoted separately.
Customer Collection
Customer collection is not currently available.
Please do not travel to our showroom, office, warehouse or any third-party storage facility to collect an order unless we have expressly confirmed a collection arrangement in writing.
If collection becomes available in the future, this page will be updated with the relevant booking procedure and conditions.
Holding and Storage of Orders
Once an order is available, we will contact you to arrange delivery. Please accept delivery within the agreed period.
If you ask us to delay delivery, or if we cannot deliver because you are unavailable, reasonable storage charges may apply. We will tell you about any charge before storage begins wherever reasonably possible.
Long-term storage is subject to availability and cannot be guaranteed.
International and Non-Mainland Delivery
For Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands and international destinations, please contact us for a delivery quotation before ordering.
Additional delivery charges, customs duties, import taxes or local handling fees may apply. Unless expressly included in our quotation, these charges are the customer’s responsibility.
Contact Us
If you have questions about delivery times, access requirements or the most suitable service for your order, please contact us before purchasing:
Telephone: +44 (0) 203 937 7918
Email: Jo@designerfurniturecompany.com